Urgent Care Veterinary Receptionist - West Chester, OH
Client Care Representative - Veterinary Urgent Care
Be part of something meaningful - where compassion meets connection.
At AcutePet Urgent Care, we’re building a new kind of veterinary urgent care, and it starts with the right team by our side. We’re looking for Client Care Representatives to help us build the warmth and trust that defines every AcutePet experience.
Each AcutePet location is built around what matters most: care, connection, and heart, and that’s where you come in. As a Client Care Representative, you set the tone for every visit, welcoming families, easing stress, and offering comfort and clarity in every situation. You’ll check clients in and out, manage phone calls and scheduling, handle electronic medical records with accuracy, and support communication between clients and the clinical team. Your compassion, professionalism, and attention to detail make a lasting impact on every pet and person who walks through our doors.
Founded by experienced DVMs, AcutePet is led by veterinary professionals who understand what it takes to support high-functioning teams and create sustainable, well-run hospitals. Our leadership is committed to building an employee-centric culture where teams are supported, empowered, and heard, no matter their role. With guidance from our Chief Medical Officer, a board-certified criticalist, and a network of Managing Veterinarians and Practice Managers, we equip our teams to deliver exceptional, emergency-level care in an urgent care setting, with the confidence that comes from trusted leadership.
What It’s Like to Work Here:
We’re a team of kind, capable people who show up for each other and our clients. That means collaboration over hierarchy, mentorship without micromanagement, and a culture where every team member matters.
What We’re Looking For:
Previous experience in a client-facing or customer service role (veterinary preferred)
Strong communication skills, both verbal and written
Ability to manage phones, schedules, and client interactions with professionalism and empathy
Comfort using computers and electronic medical records systems (training provided)
Attention to detail, especially when handling client information and payments
A calm, kind presence—even when things get busy
Availability for evening or weekend shifts as needed
What We’re Committed To:
Supporting the mental and emotional well-being of our teams
Offering pay that reflects your experience, role, and contribution to our mission
Building an inclusive and collaborative culture
Delivering accessible, affordable, high-quality care to our communities
Our Compensation & Benefits:
No overnights or major holidays - plus, your birthday is a paid holiday!
Paid time off to support your wellness and life outside of work
Up to six weeks of paid parental and adoptive leave
Dedicated work time for mentorship and 1:1 growth conversations
Support for ongoing training and continuing education, including CE opportunities
$16–22 hourly base pay, based on experience, plus eligibility for profit sharing and revenue-based bonuses
100% company-paid employee health, dental, and life insurance premiums
Additional employer-sponsored vision, disability, HSA, 401(k), and Employee Assistance Program
Employee pet care discounts
Ready to be part of something meaningful?
Apply today and help us shape the future of veterinary care!
AcutePet Urgent Care is an equal opportunity employer. We celebrate and support inclusion and are committed to empowering diverse experiences, skills, and perspectives within our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.