Veterinary Urgent Care Practice Manager - Mt. Pleasant, SC

Mount Pleasant, SC
Full Time
Mount Pleasant

Urgent Care Practice Manager - Position available beginning July 2024 for new hospital opening in September!

AcutePet Urgent Care - Mt. Pleasant is seeking a Practice Manager to join us as we open healthy and sustainable urgent care environments that are dedicated to our local communities, while respecting life outside of work.  The possibilities are endless - come help define the future of veterinary medicine, hiring and developing a great team from the ground up!  

“when pets speak, we know how to listen.” 

Job Summary: 

The Urgent Care Practice Manager oversees the day-to-day operations of their location, ensuring the highest standards of patient care, client satisfaction, referral relationship management, and operational efficiency. Partnering with the Managing Doctor and Operations Director, the Practice Manager plays a vital role in the happiness and sustainability of the team and culture at AcutePet Urgent Care - Mt. Pleasant.

Primary Responsibilities: 

  1. Operational Leadership: 
    • Oversee and manage the daily operations including employee scheduling and payroll, human resource activities and compliance. 
    • Develop and implement efficient workflow processes to optimize patient care, client services, and referral relationships. 
  2. Staff Guidance: 
    • Participate in staff recruiting, training, and support. 
    • Foster a positive and collaborative work environment. 
    • Work closely with the HR Director to maintain compliance with HR laws and documentation. 
    • Collaborate with the Managing Doctor and Technician Lead to conduct performance evaluations and provide feedback for continuous improvement. 
  3. Client Relations: 
    • Interact with clients to address inquiries, resolve concerns, and ensure high levels of client satisfaction. 
    • Implement strategies to enhance the client experience and strengthen client relationships. 
  4. Referral Relations: 
    • Develop and maintain strong relationships with referral partners, monitoring referral patterns and identifying opportunities to increase referrals. 
  5. Financial Management: 
    • Collaborate with the leadership team to develop and manage hospital performance. 
    • Monitor financial performance and implement cost-effective measures to achieve financial goals.
    • Assist in inventory management.
  6. Training and Development: 
    • Provide ongoing training and professional development opportunities for staff. 
    • Stay informed about industry trends and advancements in veterinary medicine. 
  7. Facility Management: 
    • Collaborate with Facilities team to maintain the facility and equipment. 


  • Previous experience in veterinary practice management, with a focus on urgent care or emergency medicine. 
  • Strong leadership, organizational, and communication skills. 
  • Knowledge of veterinary medicine and industry regulations. 
  • Proficiency in financial management and budgeting. 
  • Excellent interpersonal skills and the ability to work collaboratively with a diverse team. 
  • Bachelor's degree in business administration, healthcare management, or a related field a plus. 

Compensation and Benefits:  

  • 100% company-paid employee health, dental, and life insurance premiums.
  • Supplemental vision, disability, HSA plans, legal services, and employee assistance programs.  
  • 401k program.
  • Uniform allowance.
  • No overnights or major holidays!  Plus, your birthday is a paid holiday. 
  • Weekly schedules include built-in time for personal and team well-being and development. 
  • Up to six weeks of paid parental/adoptive leave. 
  • Paid time off so you can maintain a healthy balance of work and personal time. 
  • To ensure that our doctors have exceptional technical support, we provide innovative technician compensation, including revenue-based production. 
  • Support staff profit sharing.
  • Employee pet care discounts. 
  • Ongoing training, mentorship programs, and continuing education.
  • Practice Manager bonus incentive program.

About AcutePet Urgent Care:
Our DVM founders and owners share a combined 60 years of veterinary experience as clinicians, hospital creators, and executives.  Our leadership team is comprised of professionals with extensive veterinary experience.  We’re reimagining the current veterinary landscape with an employee-centric focus where teams feel valued, respected, and heard. Our commitment extends to addressing the distinct challenges faced by the veterinary profession.  At the core of our vision is the celebration of our dedicated teams, focusing on well-being - both professionally and mentally.  We’ve designed forward-thinking compensation and benefit plans to ensure that every team member feels genuinely valued and well-cared for.  A work environment that is safe, inclusive, and enjoyable.   

AcutePet Urgent Care is an equal opportunity employer. We celebrate and support diversity and inclusion and are committed to empowering diverse experiences, skills, and perspectives within our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.   

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